Terms & Conditions
These terms and conditions (“Terms and Conditions”) govern the relationship between Golden Hour Travel,(“Golden Hour
Travel,” and/or “we/us/our”) and you, the purchaser and/or traveler (“Client” and “passenger” and “you/your”). By
planning travel with Golden Hour Travel, you agree to be bound by these terms and acknowledge that Golden Hour Travel
acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines, hotels, airlines, air
charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing
accommodations, transportation, and other services (“Supplier(s)”) and is not the source or provider of the travel
services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and
remedies and provide protection to Golden Hour Travel.
1. USE OF GOLDEN HOUR TRAVEL SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to
make travel bookings with Golden Hour Travel. You agree to be financially responsible for all of your travel bookings
made on behalf of yourself and any member of your traveling party and warrant that all information supplied by you on
behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is
true and accurate. You agree that you will only make legitimate reservations or purchases with Golden Hour Travel and
its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is
prohibited. All bookings are accepted by Golden Hour Travel as agent for the travel Suppliers on your itinerary.
Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and
services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by
any Supplier that you have selected as a service provider on an itinerary you have approved.
2. PAYMENTS AND CANCELLATIONS
You shall be solely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel
bookings through Golden Hour Travel (“AGENCY”).
By providing your credit card or other payment information to the AGENCY, YOU AUTHORIZE GOLDEN HOUR TRAVEL AND ITS
AUTHORIZED REPRESENTATIVES TO CHARGE YOUR PAYMENT METHOD FOR ALL AGREED-UPON TRAVEL SERVICES, INCLUDING DEPOSITS,
FINAL BALANCES, CANCELLATION PENALTIES, OR OTHER FEES RELATED TO YOUR BOOKING.
Except in cases of proven credit card fraud, you agree not to initiate a chargeback or payment dispute for charges
you authorized in connection with your travel booking. You further agree to first contact Golden Hour Travel in
writing to attempt to resolve any issues prior to disputing a charge. If you initiate a chargeback, reversal, or
recollection of authorized payments in violation of this Agreement, you agree to reimburse Golden Hour Travel for all
associated costs, fees, expenses, and reasonable attorney’s fees incurred in defending or resolving the chargeback.
All payments for travel are due prior to departure according to each supplier’s terms and conditions of booking. You
understand that failure to make final payment or any violation of a supplier’s conditions of purchase may result in
cancellation of your reservations, denial of access to flights, tours, hotels, cruises, or other travel services, or
forfeiture of monies paid for your reservations.
All cancellation requests must be sent to Golden Hour Travel in writing. As a result of cancellation, third-party
supplier cancellation penalties will apply, and any applicable cancellation fees will be charged to the credit card
or other payment method you authorized to pay for travel services or deducted from any supplier refund.
Client understands and agrees that Golden Hour Travel acts solely as an agent for travel suppliers. Golden Hour
Travel is not responsible for the acts or omissions of suppliers, including but not limited to cancellations, delays,
schedule changes, overbookings, or force majeure events beyond the control of the agency or its suppliers.
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other documents
required by applicable government regulations. When traveling domestically or internationally, the U.S.
Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone
carry acceptable identification in order to board a flight. Acceptable identification can be found at: TSA Acceptable
IDs.
When you receive any and all travel documents, it is your responsibility to review and verify all information for
accuracy. Contact Golden Hour Travel immediately if changes or corrections are required.
Golden Hour Travel strongly recommends that you take into account that certain countries will not admit a passenger
if their passport expires within six (6) months of the anticipated date of return. Non-United States citizens may
require additional documentation. Client is responsible to make Golden Hour Travel aware when traveling on a passport
from a country other than the United States of America. Golden Hour Travel neither controls nor warrants the issuance
of visas or approval of visa waivers related to your travel.
Children and infants also require travel documents. Minors traveling with one parent, and/or without both parents,
may be stopped and not admitted unless authenticated and verified consent forms are provided to the authorities;
please see: CBP Minor Travel Requirements.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you
have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can
visit the U.S. State Department website for further information: U.S. State Department Travel.
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft. For details, see: TSA Prohibited
Items.
6. INSECTICIDE NOTICE
Some countries require airlines to treat the passenger cabin with insecticides. For the current list, see: U.S.
Department of Transportation Aircraft Disinsection Requirements.
7. HEALTH / IMMUNIZATIONS
You must have the proper immunizations and health screenings and required documentation of such before travel. For
health advisories, visit:
U.S. State Department Travel Advisories
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Golden Hour Travel shall not assume any responsibility for any air schedule changes. Travelers are strongly advised
to check in at least 2 hours before domestic flights and 3 hours before international flights, and to reconfirm
flight times prior to travel.
9. RIGHT TO CORRECT ERRORS / OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust
such pricing or make corrections.
10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND ALTERATIONS TO BOOKINGS
When tour, cruise, or package prices are based on suppliers’ contract rates, you will not be entitled to any refund
for any unused portion of travel.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Golden Hour Travel acts solely as a booking agent for disclosed principal suppliers and is not the source or provider
of any travel service. You agree that Golden Hour Travel is not liable for any personal injury, property damage,
delay, or loss arising from services provided by suppliers.
12. RISKS / SAFETY
Travel to certain destinations may involve risk. Clients should review official resources such as:
13. FORCE MAJEURE
Golden Hour Travel is not responsible for failure or delay in performance due to circumstances beyond our reasonable
control, including but not limited to acts of God, weather, pandemics, strikes, or government actions. Travel
insurance is strongly recommended.
14. TRAVEL INSURANCE
Golden Hour Travel offers access to travel insurance to protect passengers and their investments. Unless specifically
noted, travel insurance is not included in the cost of the itinerary. Without insurance, you may suffer significant
financial loss in cases of cancellation, medical emergencies, or delays.
15. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions will
be posted on our website.
16. GENERAL
The laws of the Commonwealth of Massachusetts govern these Terms and Conditions. You hereby consent to the exclusive
jurisdiction and venue of courts in Norfolk County, Massachusetts in all disputes arising out of or relating to
travel bookings with Golden Hour Travel.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law,
including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the
intent of the original provision, and the agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement
between the Client and Golden Hour Travel with respect to travel bookings made with Golden Hour Travel by any means,
and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written,
between Client and Golden Hour Travel.
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